Page last updated 07 July 2020
We are regularly updating this page to provide you with links to help and advice for individuals and businesses in Somerset.
CCS Agent Response Call Back
CCS Village, Community and Carers Agents provide confidential, practical community-based solutions for people, wherever they are in Somerset. During this COVID-19 emergency, our CCS Agents are still providing their regular service via telephone or email, and are a key point of contact within the community – especially if you do not know who to turn to.
Contact your local agent by clicking here, complete the very short form and a member of the team will be in touch.
Somerset Coronavirus helpline
The helpline is available from 8am to 6pm every day, including weekends making it easier for you to access any local authority help you may need, including emotional support, in the current crisis.
Call 0300 790 6275
If you are deaf, hard of hearing or speech-impaired you can contact the helpline using SMS text: 07781 482858
Continue to use the 111 NHS online service for medical advice and only ring 111 if you can’t get help online.
Talking Cafés provide free help and support from the comfort of your own home through a Facebook Live stream. Go to www.facebook.com/talkingcafesomerset to set a reminder to listen in and take part!
National advice and information
Protect yourself and others
Safer travel – Walking, cycling, and travelling in vehicles or on public transport during the coronavirus outbreak.
Face coverings on First Bus service – If you, or someone you care for have aface covering exemptionand you are unable to wear a face covering please be prepared to inform the bus driver and show an Extra help to Travel card (Journey assistance card). You candownload the card here.
Health and wellbeing
Getting tested – guidance on coronavirus testing, including who is eligible for a test and how to get tested.
NHS Live Well – Advice, tips and tools to help you make the best choices about your health and wellbeing.
Every Mind Matters – Looking after your mental health
Support if someone dies
Support for the bereaved – Information to help bereaved families, friends or next of kin make important decisions during the COVID-19 pandemic.
Work and Financial Support
Getting financial help and staying safe at work – Get coronavirus (COVID-19) support if you are working less or not working – and find out how to stay safe at work.
Businesses and self-employed people
All coronavirus business support information on GOV.UK – getting financial help and keeping your business safe
Working safely during coronavirus –Guidance to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.
Information for farmers, landowners and rural businesses – The latest information for farmers, landowners and rural businesses during the coronavirus (COVID-19) outbreak.
School openings, education and childcare
All coronavirus education and childcare information on GOV.UK– Guidance for teachers, school leaders, carers, parents and students.
Schools, parents and young people helpline –The Department for Education (DfE) has set up a dedicated helpline for schools, parents or young people. Available Monday to Friday, 8am to 6pm, phone 0800 046 8687 or email DfE.firstname.lastname@example.org
Village Halls and Community Buildings
ACRE – Action with Communities in Rural England – has produced guidance looking at how village halls can prepare risk assessments, ensure social distancing once open, and introduce effective cleaning regimes. There are some practical resources too including checklists, notices for display in halls, and sample terms of hire. Find out more HERE
The latest Government advice – COVID-19: Guidance for the safe use of multi-purpose community facilities can be downloaded HERE
Local advice and guidance
Age UK Somerset – Support for older people, their families and carers
Somerset Community Connect – Information on care, health and wellbeing for adults.
Somerset Survivors – Domestic abuse help and advice
Somerset’s Local Offer – Information and advice for parents, carers and families including children and young people with special educational needs.
Mind in Somerset – You can phone the Mindline Somerset Coronavirus support helpline on01823 276892(Open 24 hours a day, 7 days a week)
Healthy Somerset – Health and wellbeing in Somerset
Spark Somerset – Supporting Somerset volunteer communities to respond to COVID-19, sharing the latest information, best practice guidance for groups and useful resources.
Corona Helpers – Register your COVID-19 volunteer group, find more people to help and offer help.
Somerset Prepared is a multi-agency partnership working closely with communities to deliver advice, support and training to help enhance local resilience to emergencies.
Travel Somerset has the latest updates transport and travel updates.
Devon and Somerset Trading Standards – Provides advice and support to businesses, works to protect consumers and the economy by ensuring legal and honest trading. They also support the agriculture industry to ensure good animal health and welfare.
Links to District Council information and advice
The following Twitter accounts will be regularly posting the latest factual advice and information related to COVID-19:
UK Government (@GOVUK)
Public Health England (@PHE_UK)
Department of Health and Social Care (@DHSCgovuk)
Somerset County Council (@SomersetCouncil)
NHS England (@NHSEngland) – the NHS advises to only trust NHS organisations on Twitter that are ‘blue-tick verified’
Avon and Somerset Police (@ASPolice)
Devon and Somerset Fire and Rescue Service (DSFireUpdates)
Somerset Clinical Commissioning Group (@somersetccg)