COVID-19 Update

Page last updated 09 November 2021

We are regularly updating this page to provide you with links to help and advice for individuals and businesses in Somerset.

Somerset Vaccination programme the latest information about priority groups, locations can be found HERE.

CCS Agent Response Call Back

CCS Village, Community and Carers Agents provide confidential, practical community-based solutions for people, wherever they are in Somerset. During this COVID-19 emergency, our CCS Agents are still providing their regular service via telephone or email, and are a key point of contact within the community – especially if you do not know who to turn to.

Contact your local agent by clicking here, complete the very short form and a member of the team will be in touch.

Somerset Coronavirus helpline

The helpline is available from 8am to 6pm every day, including weekends making it easier for you to access any local authority help you may need, including emotional support, in the current crisis.

Call 0300 790 6275

If you are deaf, hard of hearing or speech-impaired you can contact the helpline using SMS text: 07781 482858

Continue to use the 111 NHS online service for medical advice and only ring 111 if you can’t get help online.

Talking Cafés

Talking Cafés provide free help and support from the comfort of your own home through a Facebook Live stream. Go to to set a reminder to listen in and take part!

National advice and information

You can find all the latest national Coronavirus (COVID-19) guidance and supportonGOV.UK

Shielding & clinically extremely vulnerable (CEV) advice:

The shielding programme has nowended in England. This means that people who were previously considered clinically extremely vulnerable (CEV) will not be advised to shield in the future or follow specific national guidance.

If this applies to you, you will receive aletter informing you of these changesin more detail and providing further information on available support.

Click here for the full shielding governmentguidance

COVID-19 Translated

For all current COVID-19 information translated and Somerset-based information CLICK HERE

Protect yourself and others

Stay at home if you think you have coronavirus (self isolating)

Staying alert and safe (social distancing)

Stay alert: what you can and can’t do

Meeting people from outside your household

Staying safe outside your home

Advice on accessing green spaces safely

How to protect clinically extremely vulnerable people (shielding)

Safer travel – Walking, cycling, and travelling in vehicles or on public transport during the coronavirus outbreak.

Face coverings on First Bus service – If you, or someone you care for have aface covering exemptionand you are unable to wear a face covering please be prepared to inform the bus driver and show an Extra help to Travel card (Journey assistance card). You candownload the card here.

Health and wellbeing

NHS – Get the latest NHS information and advice about coronavirus

NHS Health at home – How to access NHS services online

NHS test and trace: how it works

Getting tested – guidance on coronavirus testing, including who is eligible for a test and how to get tested.

NHS Live Well – Advice, tips and tools to help you make the best choices about your health and wellbeing.

Every Mind Matters – Looking after your mental health

GOV.UK – Guidance on looking after your mental health and wellbeing

Coronavirus: How to help safely

How to get food and other essential supplies if you are clinically extremely vulnerable

Support for victims of domestic abuse

Guidance on visiting people in Care Homes

Support if someone dies

Support for the bereaved – Information to help bereaved families, friends or next of kin make important decisions during the COVID-19 pandemic.

NHS bereavement advice and support during coronavirus

Work and Financial Support

Find out what you can do if you’re struggling because of coronavirus (COVID-19)

Getting financial help and staying safe at work – Get coronavirus (COVID-19) support if you are working less or not working – and find out how to stay safe at work.

Businesses and self-employed people

All coronavirus business support information on GOV.UK – getting financial help and keeping your business safe

Working safely during coronavirus –Guidance to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.

Information for farmers, landowners and rural businesses – The latest information for farmers, landowners and rural businesses during the coronavirus (COVID-19) outbreak.

School openings, education and childcare

All coronavirus education and childcare information on GOV.UK– Guidance for teachers, school leaders, carers, parents and students.

What parents and carers need to know about schools and other education settings during the coronavirus outbreak

Schools, parents and young people helpline –The Department for Education (DfE) has set up a dedicated helpline for schools, parents or young people. Available Monday to Friday, 8am to 6pm, phone 0800 046 8687 or email

Village Halls and Community Buildings

With the lifting of legal restrictions on July 19th, we will all soonbe able tomeetup again in our villageand community halls for any class, activity or event. However, hall committees will need to continue to take steps that keep vulnerable residents safe, whether that be maintaining well-ventilated spaces or encouraging users to wear face masks.

ACRE have updated their detailed guidance for hall managers on reopening safely which can be downloadedhere.

Local advice and guidance

Age UK Somerset – Support for older people, their families and carers

Somerset Community Connect – Information on care, health and wellbeing for adults.

Somerset Survivors – Domestic abuse help and advice

Somerset’s Local Offer – Information and advice for parents, carers and families including children and young people with special educational needs.

Mind in Somerset – You can phone the Mindline Somerset Coronavirus support helpline on01823 276892(Open 24 hours a day, 7 days a week)

Healthy Somerset – Health and wellbeing in Somerset

Spark Somerset – Supporting Somerset volunteer communities to respond to COVID-19, sharing the latest information, best practice guidance for groups and useful resources.

Corona Helpers – Register your COVID-19 volunteer group, find more people to help and offer help.

Somerset Prepared is a multi-agency partnership working closely with communities to deliver advice, support and training to help enhance local resilience to emergencies.

COVID-19 Response for Gypsy, Traveller and Roma communities in Somerset

Travel Somerset has the latest updates transport and travel updates.

Somerset Waste Partnership – Coronavirus (COVID-19) – Advice and service updates

Somerset Activity and Sport Partnership (SASP) has set up a Be Active at Home web page which is divided into sections to show activities for all.

Devon and Somerset Trading Standards – Provides advice and support to businesses, works to protect consumers and the economy by ensuring legal and honest trading. They also support the agriculture industry to ensure good animal health and welfare.

Links to District Council information and advice

Mendip District Council
Sedgemoor District Council
South Somerset District Council
Somerset West and Taunton

Social Media

The following Twitter accounts will be regularly posting the latest factual advice and information related to COVID-19:
UK Government (@GOVUK)
Public Health England (@PHE_UK)
Department of Health and Social Care (@DHSCgovuk)
Somerset County Council (@SomersetCouncil)
NHS England (@NHSEngland) – the NHS advises to only trust NHS organisations on Twitter that are ‘blue-tick verified’
Avon and Somerset Police (@ASPolice)
Devon and Somerset Fire and Rescue Service (DSFireUpdates)
Somerset Clinical Commissioning Group (@somersetccg)