Somerset Village & Community Agents

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CCS Agents

Village and Community Agents

CCS Village & Community Agents provide confidential, practical community-based solutions for you, wherever you are in Somerset.

Your local CCS Village Agent can be contacted directly, or by referral through your Doctors surgery. Find your local agent here

CCS Community Agents can only be contacted by a referral from your doctors or Adult Social Care Services.

They help when others don’t, won’t or can’t!

Scroll down to watch a short film about what the Agents are doing during COVID-19 lockdown to help in their communities

More details on our Somerset Agents website

Proud to be part of the Somerset Food Resilience Task Force!

Our Agents play a huge role in distributing food boxes to clients in need or community groups all over Somerset to help #EndHunger in Somerset.

Watch the below films of the Agents in action with the Task Force

1000 Meals delivered over Half Term October 2020!

7000 Meals delivered as part of the Somerset Food Resilience Taskforce!

Distribution day – 50,000 units delivered 8 weeks into lockdown in May

Sedgemoor Agents Food Resilience Distribution Day

Behind the Scenes in Sedgemoor with the Food Resilience Taskforce

Re-home a Phone!

THANK YOU to all those people who have donated to the Re-home a Phone appeal – so far we have had 24 working handsets donated as well as an ipad & laptop!


Check your ‘bits and bobs’ drawer where old devices lurk waiting to be loved again!


By donating an unused phone to us, YOU can help reduce loneliness and isolation for people in Somerset, as well as help in their everyday lives doing online shopping.
We will :

✔️refurbish the phone

✔️remove any personal data

✔️ provide the new owner with a SIM card

✔️support them to use the phone with video tutorials and install apps that will help them to keep in touch with their loved ones.


To donate, please contact our Village Agent Ellie Bishop on:

Email: ellieb@somersetrcc.org.uk

Mob: 07985 748910


You can find out more here about the impact of our last re-home a phone campaign here:

Re-Home A Phone Short Film
Keeping Warm in Winter

Don’t suffer in a cold home

Every year we distribute grants to vulnerable older people through the surviving winter scheme – the money comes from older people who can afford not to use their winter fuel allowance, so the money gets recycled to help people in need.

It is managed by the Somerset Community Foundation – more information can be found here. Our Agents are one of the ways people get to know about the money.

Donate to the Surviving Winter Scheme

Village Agent Key Advice

Hydration All Year Round

NHS Hydration Advice 

Spotting a UTI

Food Boxes and Good Neighbours

Agents can help you access food boxes if you are struggling

01823 331 222

They also can connect you to your local Good Neighbours Scheme  for community support for pharmacy collections and shopping

Learn more